Delivery & Returns

DELIVERY


  • UK orders should arrive in 2 - 3 days.
  • If your order is under £100 - £20 shipping charge.
  • If your order is over £200 - free shipping.
  • European orders should take 5 – 6 working days.
  • For the USA, Canada and Far East orders should take 6 – 10 working days.
  • For the Rest of the World orders will take appx 10 – 12 working days.

    • RETURNS POLICY


    1. CANCELLATIONS

  • 1.1 You have a statutory right to cancel products listed in your order (“Products”) and claim a full refund within seven working days of receipt of the Products (“Cooling-Off Period”).
    Please contact us at info@bottletop.org to notify us of your intention to cancel within the Cooling-Off Period. We will provide a full refund, including the cost of the original delivery of the Products, within 30 days of receiving your notification to cancel.
  • 1.2 When cancelling an order for Products, please note that you are under a statutory duty to take reasonable care of the Products and to restore the Products to us. When returning cancelled Products, please follow the below steps:

    • (a)Repackage the Products in their original packaging [and include your original invoice note];

    (b)Please post the Products to us at the below address:


    Bottletop
    Unit 15
    7-15 Greatorex Street
    London
    E1 5NF

     

    We recommend for your protection using recorded delivery for Products in excess of £50 in value.


    (c)You accept and agree to pay all delivery costs of returning the cancelled Products to us, including the costs of collection should you make the Products available for our collection at your address.

    2.RETURNS


    2.1 Images seen online. We take pride in the craftsmanship involved in making the products and if you are in anyway unhappy, in additional to your statutory right to cancel above, you can return the Product(s) to the address listed above and you will be eligible for a full refund or exchange. Products for refund or exchange must be received within 28 days of purchase and in a saleable condition. You accept and agree to pay all delivery costs of returned Products.


    2.2 We will provide a refund or exchange within 30 days of receiving the returned Products.

    3. FAULTY/DAMAGED PRODUCTS


    3.1 On receipt of the Products please check for any obvious damage or faults. Should you discover any damage or fault with the Products within 30 days of receipt, please contact us on: info@bottletop.org

    3.2 If we are notified of the damage/fault with the Product and you return it within 30 days, we will offer a refund or replacement of the product.

    4. PACKAGING


    4.1 We will not issue a refund if there is nothing wrong with the Product and your claim is the condition of the packaging. We take pride in our packaging as well as providing delicacy with all orders processed so this should not be an issue. Though should it arise we are unable to issue you a refund for your returned goods.